Shipping, Returns & Client Care

Welcome to the collection.

Thank you for your interest in the work of Arjan Spannenburg. Whether you are a private collector, a curator, or a first-time buyer, we are dedicated to ensuring that your experience of acquiring art is as seamless and inspiring as the artwork itself.

To guarantee the highest professional standards in sales and administration, all transactions on this site are handled in partnership withZerp Galeriein Rotterdam.

Craftsmanship & Production Time

Unlike mass-produced items, every piece in this collection is created exclusively for you upon order. We adhere to strict museum-quality standards to ensure longevity and visual brilliance.

• The Process:Your artwork undergoes a specialised production process (such as Giclée printing, Dibond mounting and framing, Plexiglass, Diasec®, etc.) depending on your selection.
• The Timeline:Because quality takes time, please allow for a production period of5 to 28 daysOnce your work has passed our final quality inspection, it will be prepared for shipment.

Worldwide Shipping & Handling

We are experienced in shipping fine art to collectors around the globe. Your artwork is packaged with the utmost care to withstand the journey, regardless of the destination.

Shipping Costs

We aim to ensure shipping costs are clear and equitable.

• Nederland:We offer complimentary standard shipping within the Netherlands.
• International:
  
  **INSTRUCTIONS:**
  - Output ONLY the translated text in plain text format
  - Do NOT add explanations or notes
  - Do NOT wrap in quotes
  - Do NOT use markdown formatting (no **, no *, no __)
  - Preserve ALL spaces exactly - if there's a space before/after a word, keep it
  - Keep exact spacing and line breaksShipping costs are calculated automatically at checkout. The fee depends on yourShipping Zone(see below) and the specificdimensions and weightof the artwork you have chosen. You will see the exact shipping total before you finalise your payment.

Delivery Time

Once your artwork leaves the studio, transit times are typically:

• Nederland en EU:
  
  **INSTRUCTIES:**
  - Toon ALLEEN de vertaalde tekst in platte tekst
  - Voeg GEEN uitleg of notities toe
  - Wikkel NIET in aanhalingstekens
  - Gebruik GEEN markdown-opmaak (geen **, geen *, geen __)
  - Behoud ALLE spaties exact - als er een spatie voor/na een woord staat, houd deze dan
  - Houd exacte spaties en regeleindes aan1 - 3 business days.
• International/Global:
  
  **INSTRUCTIONS:**
  - Output ONLY the translated text in plain text format
  - Do NOT add explanations or notes
  - Do NOT wrap in quotes
  - Do NOT use markdown formatting (no **, no *, no __)
  - Preserve ALL spaces exactly - if there's a space before/after a word, keep it
  - Keep exact spacing and line breaks3 - 7 business days (depending on customs processing).

3. Returns & Satisfaction Policy

We want you to be thoroughly satisfied with your new acquisition. However, we are committed to complete transparency concerning the nature of your purchase.

The 14-Day Reflection Period

In accordance with EU consumer laws, you generally have a reflection period of14 daysstarting the day after you receive the work. During this time, you may inspect the artwork as you would in a physical gallery.

Important: Bespoke & Made-to-Order Exceptions

Please note that the majority of works offered on this platform arebespoke to your specifications(e.g., specific sizing, Diasec mounting, or custom framing).

• Standard Works:If a piece is purchased from existing stock (non-customised), it is eligible for return within 14 days.
• Bespoke Commissions:Works that are manufactured specifically for you based on your individual choice of size and finish areexempt from the standard right of withdrawal. This ensures that we can maintain the exclusivity and pristine condition of every piece we create.

Should you be uncertain whether your desired piece is considered "bespoke," please do not hesitate to contact us prior to purchase.

Damage or Defects

In the unlikely event that your artwork arrives damaged or with a production error, the exceptions above do not apply. We stand by our quality 100%. Please contact us immediately, and we will arrange for a replacement or solution.

4. Secure Payment & Administration

Your payment and invoice are processed securely by our partner,Zerp Galerie. They ensure that all administrative details, including VAT and export documentation for international shipments, are handled correctly.

Need Personal Assistance?

Acquiring art is a personal journey. Should you have questions concerning a particular shipping destination, a custom size, or if you would welcome advice on how a piece might complement your collection, please do not hesitate to reach out.

Contact: management@spannenburg.artor ourGallery Partner: Zerp Galerie, Rotterdam

For the complete legal framework, please refer to our full General Terms & Conditions.